Lifetime Guarantee & Aftersales Service
At Kef Diamonds, our relationship with you does not end at the point of purchase. Every piece of diamond jewellery we create is backed by a lifetime guarantee and a comprehensive aftersales service programme because we believe that the jewellery you invest in today should remain as beautiful and secure decades from now as it was on the day you received it.
Our Lifetime Guarantee
Every piece of jewellery from Kef Diamonds is crafted to the highest standards using certified natural diamonds and fine 18k gold. Our lifetime guarantee reflects our confidence in the quality of our materials and the skill of our in-house craftsmen. We stand behind every piece we make.
What Our Aftersales Service Includes
1. Free Lifetime Ring Resizing
Fingers change over time and so do life circumstances. We offer free lifetime resizing on diamond rings, subject to design suitability. Simply bring your ring to either of our Islamabad boutiques and our team will assess and resize it at no charge.
2. Free Lifetime Jewellery Polishing
Daily wear can dull even the finest gold surfaces. We offer complimentary professional polishing to restore your jewellery to its original lustre, keeping it looking as brilliant as the day it was made.
3. Free Lifetime Repairs
Should your jewellery require any structural repair — including prong re-tipping, clasp replacement, or setting restoration — our craftsmen will assess and carry out the necessary work as part of our lifetime aftersales commitment.
4. Diamond & Stone Inspection
We recommend periodic inspections to ensure all diamonds and gemstones remain securely set. Our team will check prong integrity, stone security, and overall structural condition to prevent loss and maintain the piece's safety for everyday wear.
5. Professional Cleaning
Diamonds attract oils and residue that can reduce their brilliance over time. We offer professional ultrasonic and steam cleaning at our boutiques to restore the full fire and scintillation of your diamonds.
How to Access Our Aftersales Service
To avail any of our aftersales services, simply visit one of our boutiques in Islamabad with your piece of jewellery and your original Certificate of Authenticity. Our team will be happy to assist you.
- Kef Diamonds – Giga Mall DHA 2: 5B, Ground Floor, Giga Mall, DHA 2, GT Road, Islamabad. Tel: +92 51 8737464
- Kef Diamonds – F-7 Markaz: Shop 10, Plot 15 Bhittai Road, Jinnah Super Market, F-7, Islamabad. Tel: +92 51 8744464
Frequently Asked Questions
Is the lifetime guarantee transferable?
Our aftersales service is available to the original purchaser. Please contact us to discuss your specific situation and we will do our best to assist.
Does resizing affect the warranty?
Resizing carried out by Kef Diamonds does not affect your lifetime guarantee. Resizing or repairs carried out by a third party may void the guarantee on the affected area.
How often should I bring my jewellery in for inspection?
We recommend a professional inspection at least once a year, or immediately if you notice any loose stones, damaged prongs, or structural changes to the piece.
Is there a charge for any of these services?
All services listed above resizing, polishing, repairs, inspection, and cleaning are provided free of charge for the lifetime of the piece when purchased from Kef Diamonds, subject to design and condition assessment by our team.